PROLIFT GARAGE DOORS LLC

Privacy Policy

Last updated: May 8, 2026

This Privacy Policy explains how ProLift Garage Doors LLC ("ProLift", "we", "us", or "our") collects, uses, and protects information you provide on our website at https://proliftgaragedoors.onpointprodoors.com/.

Mobile Information & SMS Data Sharing Policy

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support of the services we provide (for example, our SMS delivery platform Twilio Inc., acting solely as a processor under written contract) may be shared, but is restricted in those cases. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

1. Information We Collect

When you use the form on our website we collect:

• Your full name
• Your mobile phone number
• Your email address (if you provide one)
• Your ZIP code
• Whether you opted in to our marketing SMS program (yes / no)
• Whether you opted in to our transactional SMS program (yes / no)
• The date and time you submitted the form, and your IP address (to maintain a record of consent)

2. How We Use Your Information

We use the information you provide to:

• Contact you about the garage-door service you requested (by phone, and/or email if provided)
• Send you SMS messages — but only in the categories you explicitly opted in to (marketing, transactional, both, or neither)
• Maintain a record of your consent for compliance with the Telephone Consumer Protection Act (TCPA), CTIA guidelines, and U.S. wireless-carrier requirements
• Improve and maintain our service

3. SMS Data Sharing

We do not sell, rent, share, lease, or transfer your mobile phone number or SMS opt-in data to any third party for that third party's marketing or promotional purposes. This applies to all categories of opt-in (marketing and transactional). The only parties who have access to your phone number for the purpose of delivering messages you opted in to are:

• ProLift Garage Doors LLC employees and authorized contractors who help operate the SMS program
• Our SMS service provider (Twilio Inc., or a successor provider) — strictly as a processor, solely to transmit messages on our behalf, under a written contract requiring them to keep your information confidential

We may also disclose your information when required by law (for example, in response to a subpoena), or to protect the rights, property, or safety of ProLift Garage Doors LLC or others.

4. Data Retention

We retain SMS opt-in records (including the timestamp, IP address, and the boxes you checked) for as long as you remain opted in, and for a reasonable period afterward to demonstrate compliance with TCPA recordkeeping obligations.

5. Your Choices

• Opt out of SMS: Reply STOP to any text message you receive from us, or contact us at the number below.
• Update or delete your information: Contact us at (929) 429-2429 and we will update or delete your record on request, subject to any retention required by law.

6. Security

We use commercially reasonable administrative, technical, and physical safeguards to protect the information you provide. No method of transmission over the Internet or electronic storage is 100% secure, however, so we cannot guarantee absolute security.

7. Children

Our website and SMS program are not directed to children under 18 and we do not knowingly collect information from anyone under 18.

8. Changes to This Policy

We may revise this Privacy Policy from time to time. The "last updated" date at the top of this page reflects the most recent revision.

9. Contact

ProLift Garage Doors LLC
Phone: (929) 429-2429
Website: proliftgaragedoors.onpointprodoors.com